HOURS & LOCATIONS
What are the hours of operation?
• Physician Office Hours: Monday – Friday, 8:30 AM – 7:00 PM
• Urgent Care Hours: Monday – Friday, 1:00 PM – 7:00 PM • Saturday 10:00 AM – 4:00 PM
• Hand Therapy: Monday – Friday
• Call Center (203.845.2200): Monday – Friday, 8:00 AM – 5:00 PM
Where are the offices located?
SCHEDULING & APPOINTMENTS
How do I schedule an appointment?
You can schedule an appointment by contacting our call center appointment line at 203-845-2200. Current patients with an established patient portal account can request an appointment through their patient portal account.
What insurances do you accept?
Click here for insurance information
Does it matter which physician I see?
No. All of our physicians at Coastal Orthopaedics are qualified to diagnose your injury or condition. If your physician feels that you would benefit from further evaluation by one of their partners/specialists, your referral will be scheduled quickly. Our telephone operators will schedule with the most appropriate provider based upon how quickly you want to be seen, the nature of your medical problem and the availability of our providers.
Which office locations does each physician go to?
All of our physicians have office hours at our Norwalk location. To find out which doctors go to our Darien, New Canaan and Westport offices, see the attached grid. [GRID IS UNDER CONSTRUCTION]
Why is my physician only in the office on certain days?
The majority of our physicians are surgeons. When they are not in the office they are likely performing surgery. Our physicians are also occasionally out of the office attending professional conferences.
What should I bring to my appointment?
• Photo ID (i.e. driver’s license)
• Your current insurance cards
• Your co-pay as indicated on your insurance card
To see a physician
Clothing that allows you to expose the area you want to be examined, a list of prescription medications and any X-rays, MRI’s or other clinical information from a previous provider.
To have an injection
Clothing that allows you to expose the area of your body where you will receive your injection, your insurance card, and your pre-registration paperwork. Please make prior arrangements for someone to drive you home. Please be sure to discontinue any aspirin and aspirin related medications 5 days prior to your injection and only eat a very light breakfast the day of your injection.
To see a hand therapist
Comfortable clothing that allows you to expose the area you want to be examined.
Why do I have to use a tablet to check in?
You will be required to complete detailed information at your initial visit. We use the tablet to limit the amount of information required at your subsequent visits. You may be completing an updated review of systems form, if you are seeing us for a new problem. Additionally, some physicians have individual progress/information forms they have you complete during your treatment.
Is a co-payment required for all visits?
Yes, you have a contractual obligation with your insurance company to pay your co-pays and deductibles. The only time you are not required to pay a co-pay is during the immediate post-operative period following surgery with one of our surgeons.
Can my child come to their appointment alone?
No. All children (under 18 years of age) must be accompanied by a parent or legal guardian. If one is not present, the appointment will be cancelled.
Are their wheelchairs available at each location?
We have one wheelchair at each location. They are available on a first-come, first-served basis and are for use only in the office. For insurance reasons, staff are not allowed to assist patients out of or in to vehicles.
What would cause my appointment to be rescheduled?
If you have not provided information from a previous treating physician prior to your appointment, if you arrive greater than 15 minutes late for your appointment, or if an emergency arises and the physician is forced to reschedule their patients.
How do I schedule surgery?
Your surgeon must approve and order the surgery. He or she creates a booking slip as part of the order. The surgical booking sheet is sent to the surgical scheduling team. Most insurance companies require pre-certification for surgery. A member of the team will contact you to arrange a surgical date. Our surgeons perform scheduled surgeries one day per week. The scheduler will inform you of which weekday that your surgeon has been assigned. Refer to Presurgery Information under “Patient Services”.
Why do I need to come back to the office for a History & Physical appointment before surgery?
When you are being admitted to the hospital, hospital policies require that your surgeon provides a current, thorough history and physical prior to your admission. This requirement is in place to ensure your information is up-to-date and complete. We also provide you with any equipment and medication that you might need post-operatively.
What if I have a question about a scheduled surgery?
Your surgical scheduler should have provided you with their contact information. They are your “go-to” persons for questions. If they cannot answer your question, they will contact your surgeon and relay your question to him. If you don’t have the contact information of your surgical scheduler, call 203-845-2200 and ask for surgical scheduling. If the schedulers cannot answer your question.
BILLING & INSURANCE
How do I pay my bill?
You can pay your bill via your patient portal account, on our website, by mailing your payment with your statement stub, or calling our billing department at 203-845-2200.
Who do I call if I have a question about my bill?
You can call our billing department at (855) 871-7324.
How do I request a prescription refill?
Current patients can either request a prescription refill from their physician via their patient portal account or current patients can contact their pharmacy and have the pharmacy forward your refill request to us.